Refund and Returns Policy
RETURNS:
Unopened herbicide/algaecide containers and unused products returned within 60 days may be refunded after obtaining return authorization by submitting our Return Request Form. All returns are subject to approval and must meet appropriate criteria prior to processing. Failure to request the return may result in delay or dismissal of your return. The customer will be responsible for the proper re-packaging of the products and for paying the return shipping cost. Items that have been used, and herbicide/algaecide containers that have been opened, cannot be refunded due to safety and environmental concerns.
The TORMADA® Product Application Boat, LAKEMAID®, Vitaflume® Fountains, De-Icer or Aqua Stormfuro® may be returned within 60 days of purchase if it has not been placed in the water or operated. Electric units must be unaltered, in working condition, and will incur a 15% restocking fee. Please contact us regarding needed repairs using our Repair Service Request Form.
Shipping and handling charges will not be refunded unless an error occurred on our part in the shipment of your order.
All returns must be in brand new condition and in their original packaging. Lake Restoration, Inc., reserves the right to decline any returns made more than 60 days after the original purchase.
DAMAGES:
Please inspect the packaging of your item(s) when they arrive. If your item(s) arrived damaged please email photos to LRmail@LakeRestoration.com.
PRODUCT GUARANTEE:
Lake Restoration, Inc. guarantees the EPA registered products we sell will kill weeds or algae listed on the labels when products are used according to label specifications. Lake Restoration may issue the same or different product one time, up to $1,000 value, if all application guidelines have been followed and results were not achieved. Claims against our guarantee must be submitted within 2-4 weeks of product use and 90 days of product purchase.
Lake Restoration, Inc. reserves the right to modify this guarantee at any time without prior notice. Control of watermeal, resistant algae and other aquatic plants not controlled by aquatic herbicides are exempt from this program. This guarantee does not cover re-growth or re-introduction of aquatic weeds or algae.
FORMS
